This Privacy Policy outlines how Nicole Stevens-King Clinical Psychologist ("we," "us," or "the practice") collects, uses, and protects your personal information when you visit www.nicolepsych.co.za and use our services. We are committed to safeguarding your privacy in accordance with the Protection of Personal Information Act (POPIA) of South Africa and the ethical guidelines of the Health Professions Council of South Africa (HPCSA).

Information We Collect

Personal Contact Data: Your name, email address, phone number, and any details provided when submitting an inquiry or booking form.
Special Personal Information: Due to the nature of psychological services, any messages or forms you submit may contain sensitive health or medical information.
Usage Data: Information such as your IP address, browser type, and website interactions collected via Google Analytics to help us improve our site experience.

How We Use Your Information

To communicate with you, respond to inquiries, and schedule therapy sessions.
To process billing and submit claims to your registered medical aid scheme.
To analyse website traffic and improve our digital presence.

Confidentiality and Data Sharing

The therapeutic relationship is strictly confidential. We will never sell, distribute, or lease your personal information to third parties. Your data is only shared under the following circumstances:

With your medical aid provider for necessary billing purposes.
If we are legally compelled to do so by a South African court order.
If disclosure is ethically required to prevent imminent, serious harm to yourself or others, in accordance with HPCSA regulations.

Data Security

We implement secure technical and organisational measures to protect your personal information against unauthorised access, alteration, or destruction. However, please be aware that no data transmission over the internet or website contact form is 100% secure.

Cookies and Tracking

Our website uses Google Analytics to understand how visitors interact with our content. This places tracking cookies on your device. You can manage, block, or delete these cookies at any time through your web browser settings.

Your Rights Under POPIA

You have the right to request access to the personal information we hold about you, request corrections to inaccurate data, or request the deletion of your data, provided this does not conflict with our legal obligation to retain medical records.

Contact Details

If you have any questions about this policy or wish to exercise your data rights, please contact our Information Officer:

Nicole Stevens-King

Email: nicole@nicolepsych.co.za

Phone: +27 (79) 338 1197

Address: 10 Spantou Ave, Wapadrand, Pretoria, 0050