Promotion of Access to Information Act (PAIA) Manual
Prepared in accordance with Section 51 of the Promotion of Access to Information Act, No. 2 of 2000.
1. Practice Details and Information Officer
Practice Name: Nicole Stevens-King Clinical Psychologist
Information Officer (Head of Practice): Nicole Stevens-King
Physical Address: 10 Spantou Ave, Wapadrand, Pretoria, 0050
Email Address: nicole@nicolepsych.co.za
Phone Number: +27 (79) 338 1197
Website: www.nicolepsych.co.za
2. Guide of the Information Regulator
The Information Regulator has compiled a guide in terms of Section 10 of PAIA to assist individuals in exercising their rights to access information. This guide is available in all official languages directly from the Information Regulator:
Website: https://inforegulator.org.za/
Email: enquiries@inforegulator.org.za
3. Records Held in Accordance with Other Legislation
The practice retains records in compliance with relevant South African legislation, including but not limited to:
Health Professions Act 56 of 1974
Protection of Personal Information Act 4 of 2013 (POPIA)
Medical Schemes Act 131 of 1998
Mental Health Care Act 17 of 2002
Consumer Protection Act 68 of 2008
4. Categories of Records Held
A. Available without a formal request:
Practice location, services offered, and general fee structures publicly available on the website.
B. Available upon formal request (subject to strict POPIA and HPCSA confidentiality rules):
Patient Records: Intake forms, clinical notes, psychological assessment reports, and billing histories. (Note: Patient records are highly confidential and will only be released to the patient themselves or a legally mandated representative).
Financial Records: Invoices, receipts, tax records, and medical aid claim submissions.
Operational Records: Business licenses, HPCSA registration certificates, and practice management documents.
5. Process for Requesting Access to Records
To request access to records held by this practice, you must complete the prescribed Form 2 (Request for Access to Record), which is available on the Information Regulator's website.
Submit the completed form to the Information Officer via the email address listed in Section 1.
Provide sufficient detail on the form to enable the Information Officer to clearly identify the requested record and the requester.
Access to certain mental health records may be restricted, delayed, or require a mandated healthcare representative if the release of such raw data or clinical notes could cause serious harm to the patient's physical or mental well-being.
6. Prescribed Fees
A prescribed request fee may be payable before your request is processed, as gazetted by the Information Regulator. You will be notified of any applicable fees upon submission of your request.